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I was once coaching a team working on an inpatient hospital ward. When they looked at their data, they found that people were waiting a long time to be admitted to their ward. When people needed to be admitted, they often had no beds available.

A quality improvement project was initiated on Ivory ward, a functional older adult psychiatric inpatient ward at Newham Centre for Mental Health, part of the East London NHS Foundation Trust

England has more than 15 million people and counting with long-term conditions who have the greatest healthcare needs ...